Return Policy

Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect

  • The product is unused, unwashed, and in its original packaging

  • The return request is raised within 5 Days of delivery

Items showing signs of use, wear, or tampering may not be eligible for return.

Return Timeframe

All return requests must be submitted within 5 Days from the date of delivery.
Requests made after this period may not be accepted.

How to Request a Return

To initiate a return, please contact us at [EMAIL ADDRESS] with:

  • Your order number

  • Clear images or videos of the product (if damaged or defective)

Our support team will review your request and guide you through the next steps.

Refund Process & Timing

Once your return is approved and the product is received and inspected, your refund will be processed.

  • Refunds will be issued to the original payment method

  • Refund processing time: [REFUND PROCESSING TIME]

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

Shipping charges (if any) are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective or damaged products, subject to availability.
If an exchange is not available, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [X DAYS] of delivery with supporting images or videos.
We will arrange a replacement or refund at no additional cost after verification.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Products without original packaging

  • Clearance or sale items (if applicable)

  • Hygiene or personal-care items once opened or used

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost

  • If the return is due to a change of mind, the customer may be responsible for return shipping charges

Need Assistance?

For any questions regarding returns or refunds, please contact us at [EMAIL ADDRESS]. We’re here to help and ensure a smooth shopping experience.